Privacy Policy

By using the present website through browsing and booking, you agree to have read, understood and accepted the terms and conditions below, and also to accept the use of cookies on our part.


These terms and conditions may be modified from time to time, and are applicable to all services available on the website and through any device or any available means of communication (email or phone)

Our service

Through this website, Bcn-apartments provides an online platform on which holiday apartments owners in Barcelona offer accommodation. Once a booking is made on Bcn-apartments.com, the user starts a direct relationship with the owner of the apartment that has been booked. We act as an intermediary between the owner and the customer by submitting the booking information to the owner of the selected apartment and sending a confirmation email to the customer .
The information shown is verified by our team. We handle the manual uploading of the information of each of the apartments advertised here in order to offer the customer a high quality service although accommodation managers are responsible for updating their calendar and availability.


The agency is responsible at all times for the accuracy and intergrality of the information displayed on the website. The star rating is not the responsibility of Bcn-apartments as it is based on the opinions of previous customers.

Prices

The prices shown on our website are very competitive. All prices on the website are for full stays, and are displayed including VAT and other taxes (subject to change of said taxes), unless otherwise indicated on our website or the confirmation email.


All offers and promotions are marked as such.

Privacy and cookies

Bcnapartments.com respects the privacy of customers. We will only provide the information required by the owner once a booking has been confirmed with intention to complete. Furthermore we reserve the right to disclose customers’ information to our representative agents and our employees in strict confidence, always for the benefit of the customer in order provide a better service.

We also use cookies on our website in order to provide improved service, tailored to the needs of users.

Payment

To guarantee the booking, payment is made on our website. Once payment is made, the booking is confirmed. We offer the possibility of several payment options:

• Paypal allows the transfer of money between users who have an email address. Paypal does not charge a payment to a third party or company (the customer does not pay more than the price set by Bcn apartments)
• Credit card and forms of payment issued by a financial institution are the most common method for shopping online for the ease of use, convenience and security that they offer.
• Bank Transfer. Bookings paid through this method will not be confirmed until we have received a copy of the proof of payment. Bcnapartments.com does not take responsibility for additional charges applied by banks or credit cards.

We ensure security in all forms of payment available via the Thawte digital payments safety certification.

Cancellation

The cancellation of a booking by the client carries a penalty equivalent to the amount paid to our website for the booking.

The cancellation must always be sent by email to info@bcn-apartments.com with SUBJECT "cancel booking", with the booking details added in the email body.

All cancellations by the customer, including those due to circumstances beyond their control, will be subject to this policy.

Comments

You can post comments on our website with the intention of sharing customer feedback on the appartments and help future customers make their decision. We may use these comments for the purpose of promoting the website. We reserve the right to delete any comment that we feel is inappropriate.

Bcnapartments.com Address: Carrer Aragó 259, 08007 Barcelona. Phone +34 936 675 067. NIF 72039335T